Account Manager

Job Title: Account Manager

City, Country: Shanghai Minhang, China

Hybrid/Remote/On Site: Hybrid

DEI Statement

Atdsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woveninto ourdaily work tonotonly benefit our People, Customers & Communities but also drive business value.Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

CUSTOMERS MANAGEMENT

• Plan, prepare and set objectives for client meetings (face to face, teams)
• Share visit reports within 48 hours, client information and feedback, and when needed conduct post-mortem analysis
• Define P&B potential for all your customers, then develop account objectives, commercial strategy. Understand and document the competitive landscape, implement actions through Account Plans for strategically identified customers.
• Drive proactivity and build a strong business plan to attack potential - Maximise Vitality and secure strong pipeline and high conversation (from proactive to solicited/high ROI)
• Develop successful working relationship with (new and existing) clients, establish DSM-Firmenich as key partner to obtain briefs for profitable business

PROJECTS MANAGEMENT

• Complete briefing from clients, translate their needs into DSM - Firmenich projects brief creation and development teams - use brief templates (check list)
• Anticipate clients needs and lead proactive projects to generate new business opportunities

ACCOUNT MANAGEMENT

• Responsible to manage products life cycle through Atlas (AN1, AN2, Disc, Adoption), demand planning, customer care (CX) interactions to ensure high level of service to clients and good working practices for DSM- Firmenich (such as good forecasts)
• Build the account sales budget annually and mitigation plans to ensure targets are met
• Monitor sales and profitability (basic knowledge of P&L) versus objectives through Qlik, provide input to monthly Sales forecast (demand planning) and quarterly RAF's - Kinaxis
• Monitor and optimize all other financial aspects of the account, in particular expenses (incl. market research) and clients overdues

We bring

• A rich history and a promising future of bold scientific innovation within a dynamic, multicultural environment.
• A flexible work environment that empowers accountability, supports curiosity, and encourages an open mindset.
• A culture prioritizing safety and well-being, fostering barrier-free communities where every employee is equally valued and respected.
• Opportunities to work on sustainable projects, shaping scientific activities from the beginning and collaborating with Marketing and Sales.
• The chance to understand customer preferences, adapting communication based on regional cultures, and working closely with customers to achieve great things.
• Being part of an innovative team developing pharma solutions that positively impact lives, while sustainability is core to our strategy and purpose.

You bring

• Bachelor degree in Business Administration
• Experience in Account Management for 5 years.
• Ability to manage multiple accounts and projects simultaneously.
• Strong analytical and problem-solving abilities.
• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinking and ability to see the big picture.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair.We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant'srace, color, ethnicity, national origin, religion,gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

Agency statement

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency's fees, percentages or similar.