Responsibilities
Team Introduction: Feishu Commercialization Team (Go to Market) is responsible for comprehensively promoting Feishu's advanced products and services to the Chinese and international markets. By formulating precise business strategies, conducting cross-circle marketing, and deeply understanding the trends and characteristics of different industries, the team conveys Feishu's ideas and values to corporate customers in different industries and reaches business cooperation, helping customers to enhance the depth and breadth of use, and ultimately making Feishu the first choice for advanced companies in all walks of life and continuously assisting corporate organizational upgrades. Feishu officially launched commercialization in 2019. At present, it has established commercialization teams in China, Singapore, Japan and other countries and regions, and has started the journey of improving creativity and efficiency for organizations and individuals in all walks of life around the world. 1. Formulate old customer maintenance plans and sales strategies, and strive to improve customer renewal rates, renewal amounts and purchase frequency, and ensure the completion of relevant sales targets issued by the company 2. Have the ability to communicate with the CEO, be responsible for maintaining existing key old customer relationships, deeply understand customers usage experience and needs through regular return visits, actively promote renewal and renewal work, explore potential purchase opportunities, and facilitate signing 3. Provide professional consulting services to old customers, solve customer questions, improve customer satisfaction, and promote in-depth development of cooperation 4. Be responsible for connecting with the needs of old customers, communicate and collaborate closely with the product team, ensure that the solutions for old customers can be smoothly optimized and upgraded, and be responsible for the continuous cooperation of customers 5. Based on the usage scenarios of old customers, summarize successful cooperation experiences and best practices, and achieve large-scale replication with the help of customer activities, so as to promote a replicable customer service model.
Qualifications
1. Bachelor degree or above, familiar with SaaS/collaboration/security/cloud computing/big data and other related information products 2. Familiar with industry trends and customer pain points, understand IT system and digital construction trends, digital transformation trends, management, organizational construction, etc., and be able to accurately grasp the potential needs of old customers 3. Have experience in maintaining customer relationships, have excellent internal and external communication and coordination skills, and can effectively coordinate resources to meet the needs of old customers 4. Have a certain sensitivity to data, and can analyze the usage and demand trends of old customers through data to formulate targeted maintenance strategies 5. Have strong logical thinking ability, can independently produce optimized solutions according to the needs of old customers, and clearly explain and promote them to customers.
