AI Cluster Customer Support Engineer

Key Responsibilities

• Customer Support and Troubleshooting:
• Follow company policies to maintain high security and privacy standards while providing customer support.
• AI Cluster Maintenance and Optimization:
• Customer Training and Enablement:
• Proactive Support and Monitoring:
• Documentation and Reporting:

Required Qualifications

• Bachelors degree in Computer Science, Engineering, or related field (or equivalent experience).
• 3+ years in a customer-facing technical support role, preferably in HPC or AI environments.
• Hands-on experience with AI clusters, distributed systems, or GPU-based computing.
• Knowledge of machine learning frameworks like TensorFlow, PyTorch, or JAX.
• Experience with cluster management tools (e.g., SLURM, Kubernetes).
• Familiarity with GPU computing, CUDA, and NVIDIA-specific technologies.
• Understanding of networking (e.g., InfiniBand, RoCEv2) and high-performance storage systems.
• Proficiency in Linux system administration and scripting (e.g., Bash, Python).
• Excellent communication and interpersonal skills, including summarizing and handing off issues to other support staff across time zones.
• Strong problem-solving ability and attention to detail.
• Location: Remote

Contact

Brook Zhang

Tel&Wechat: 13917947687