R243896
Description
About this role
About BlackRock
- Elevate your career by joining the world's largest asset manager! Thrive in an environment that promotes positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With about USD $8 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.
Business Description:
- As the leading investment and risk manager, BlackRock is committed to providing exceptional service to its clients. As our business continues to grow and our client's investment strategies become more sophisticated, the need to support complex service requirements is crucial to maintaining BlackRock's position as an industry leader in providing outstanding client service.
- The Client Experience Delivery Client Experience Management (CEM) team works with the BlackRock Client Business to ensure that the operational needs of our clients are understood and aligned with the operational teams across BlackRock.
- You will work with our clients, supporting a variety of servicing inquiries and operational functions. We are the first line of operational / business liaison service and support for our clients, and Client Business teams covering BlackRock's offshore funds (Luxembourg) and Taiwan onshore funds and DIA (Discretionary Investment Account).
Responsibilities:
- Be responsible for the overall operational client service experience alongside the Client Teams throughout the client lifecycle!
- Facilitate clients placement of deal instructions in BlackRock funds with the external transfer agents.
- Engage in KYC/AML related projects and contact clients to collect required KYC documents to align with regulations.
- Work closely with internal and external groups; including but not limited to, Global Client Business Groups, Business Operations, Local and Global Custodians and Transfer Agents.
- Provide high quality client service externally and internally, answering inquiries and resolving problems from clients as well as internal BlackRock groups
- Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
- Seek operational improvements wherever possible, to facilitate take-on of additional activities through automation of existing processes.
- Establish / enhance positive relationships with key partners within BlackRock
- Partner with Client Business Team and other business partners to develop effective solutions and continually looking for ways to innovate to expand our service capabilities.
Requirements:
- Prior experience 1+ in a Client Service or Coordination focused role/s is essential.
- In-depth technical understanding across service functions together with a deep understanding of the end-to-end client and trade lifecycles
- Ability to develop strong collaborative working style with key internal partners.
- Experience in dealing with clients and associated operational risk matters.
- Organized & have a can-do approach to resolving client requests.
- Ability to work in a dynamic, fast-paced environment with high self-assurance, energy, and drive.
- Strong communicator and interpersonal skills.
- Professional Licenses: SITCA licensing (Securities Investment Trust & Consulting Professionals) is a must requirement
- Knowledge of mutual funds and have experience of handling TDCC platforms matters in Taiwan is a plus. Knowledge in mutual funds is a plus
- Proficient in both written and spoken English and Mandarin Chinese
- Excellent at Excel (VBA)/ Programming (Python) is a plus.
Our Benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
