Well recognized in industry with Best Mobile Banking Service Award in The Asian Banker Hong Kong Awards 2022 and Outstanding Digital Banking Service in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank's acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere.
Join our Digital Banking Team, be part of the WPB transformation to accelerate in today's digitalized financial services ecosystem. Together, we'd champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population.
We are seeking high calibers to join our team as
Assistant Business Planning Manager.
Principal responsibilities:- Support digital business planning role including setting and tracking of key business performance indicators, both on digital sales and platform engagement and coordination on management reporting with data visualization and actionable insights
- Identify, gather, integrate, and analyze relevant data and prepare high quality reports to management
- Support business planning activities including financial, technological and resource planning, prioritization, budgeting and relevant governance for Digital Banking
- Support strategic engagements/ planning and constructs to maximize the benefit in terms of capability for business development
- Support senior management decision making by the use of management information, performance information, analytics, stakeholder feedback and the alignment with the Bank / Wealth and Personal Banking strategies
- Support the governance of strategic programs to ensure business outcomes are met and delivered on time.
- Support the various people agenda for the department including career and talent development, future skill nurturing and staff engagement
Requirements:
More than 3 years banking/financial institution experience, preferably with experience in strategic planning, program management and staff development University degree in relevant qualifications with past working experience in relevant role e.g. Business Planning, Analytics, Finance, ecommerce etc. Proficient in creating dashboards and custom reports to senior management Proficiency in both English and Chinese and Putonghua (preferable) Open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
