Assistant Manager, Affluent Propositions

We are currently seeking a high caliber professional to join our department as Assistant Manager, Affluent Propositions.

Principal responsibilities:

• Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for HNW, affluent, Emerging Affluent and other strategic segments
• Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach Perform other responsibilities / duties as assigned by respective manager
• Assist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIs
• Assist to review customer on-boarding and anti-attrition journeys in collaboration with key stakeholders to drive effective engagement and stickiness
• Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions
• Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
• Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies

Requirements:

University degree in Business Administration, Marketing OR other relevant qualifications Minimum of 3 years retail banking experience Frontline or segment experience will be a plus Customer-oriented with strong business acumen and analytical skills Positive, flexible and self-motivated individual with good project management and interpersonal skills Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes