MAIN PURPOSE
In charge of the daily operation of the boutique front and back office with the aim to communicate the overall brand message in a successful manner to generate business
Key Responsibilities
Sales
- To achieve or surpass monthly and yearly sales targets
- To respect the brand's discount policy.
- To lead the team to acquire new clients.
- To leverage the average basket of existing clients.
- Travel for events and trainings, visit clients and attend functions to entertain clients.
- To be able to sell HJ and lead the team to sell HJ for target achievement.
- Key responsibility 2
Management
- To train the boutique staff,
- To ensure proper attire, grooming and behavior in line with the brand's guidelines,
- To ensure the boutique is maintained in perfect condition
- To organize daily briefing and monthly meetings for giving objectives, sharing information and fostering team spirit
- To coach team and take care of the recruitment, staff evaluation and development of the tea
- To prioritize, plan, delegate and adapt to business needs
- To manage back office operations
- Key responsibility 3
Customer Relations Management
- To treat the customer according to brand's standards
- To build a strong customer relationship and loyalty
- To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
- To ensure a consistent, quality boutique experience for clients
- Key responsibility 4
After Sale Service
- To implement brand's service strategy
- To handle all customer's enquiries and complaints
- Key responsibility 5
Stock Management / Products
- To ensure adequate and complete assortments at the boutique
- To propose product ideas to management
- To negotiate special products with customers and follow-up with management
