Business Support Management - Business Change Manager - Vice President

The Business Support Management (BSM) function is tasked with a variety of business administration and control responsibilities in support of Corporate & Investment Bank lines-of-business and functions. Typically, each team-member acts as a liaison between Business Management, Business Control Office, individuals within a specific business or function and business-aligned, Corporate or third-party technology and other support providers. As business connectivity is essential in this role, team-members are aligned and co-located with the business or function they are assigned to support. BSM currently has a presence in the strategic CIB operating hubs - Hong Kong, Singapore, Japan, Australia and China. With the firm's expansion plans involving establishing a critical mass in India, the strategic decision has been made to establish local onshore team presence in India.

As a Vice President within Business Support Management, youare responsible for leading and managing your teams to ensure high performance, customer care, and adherence to BSM procedures, while also overseeing daily operations, including hybrid work patterns and recruitment processes. Additionally, you ensure efficient service delivery by maximizing technology use, managing team-customer interactions, and maintaining accurate real estate data for CIB.

Job Responsibilities:

• Provide leadership and management to teams, ensuring high performance and customer care.
• Ensure back-office services deliver efficient, customer-focused service.
• Support BSM Program Management and Governance, adhering to procedures.
• Foster an inclusive culture and develop team skills in project management and governance.
• Act as a business liaison to ensure effective BCM service delivery and appropriate controls for Business Managers, Business Control Office, Technology, Operations, and Front Office teams.
• Coordinate change management activities with technology stakeholders to maintain high service levels for supported lines of business.
• Provide support for CIB change projects and offer technical guidance by developing SME knowledge on BCM systems.
• Serve as a liaison between the Line of Business and Offshore Hub, coordinating on/off boarding, mediating tech requests, and analyzing request feasibility.
• Oversee audit and control processes, including postmortem checks, door access, eCommunication retention, and shared drive audits, in collaboration with Business Management and the Business Control Office.
• Develop and implement strategic plans for real estate projects, manage moves within the LOB, and work on floor planning and headcount forecasting.
• Manage technology strategy and implementation, cost reporting for market data and tech hardware, and ongoing offshore strategy, while integrating new BCM coverage areas into the Hub.

Required Qualifications, Capabilities, and Skills:

• Self-starter, independent worker with strong ability to multi-task in a fast paced and changing environment
• Advanced MS Excel and MS PowerPoint skills
• Strong Business Analysis skills
• Strong technical knowledge and ability
• Excellent written and verbal communications skills comfortable interacting with cross-LOB partners
• Excellent Project Management skills
• Strong focus on delivery and results oriented
• Ability to streamline and improve work processes
• Ability to matrix manage employees across a range of lines of business to accomplish specific projects