Business Technology Analyst

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Our client operates from data centers in APAC, EMEA and the US which are managed within a Data Centre Infrastructure Management (DCIM) tool. The tool is essential to the day-to-day operations of these facilities and for long term planning.

The ideal candidate will:
Partner with account stakeholders to report on key performance indicator (KPI) commitments, audit and enhance source data, develop insightful analytics, communicate clearly to stakeholders. Work as a member of the Global Data Center Analytics Support team to maintain and support the DCIM tool and alongside colleagues in the wider data center services team to ensuring the data is current and accurate.

Responsibilities

• Create / update / delete records in the tool
• Create and maintain model information in the catalogue
• Create / update location information including sites, floorplans, rooms etc.
• General tool admin tasks including granting access to new users
• Provide direction and guidance for users and support with issues
• Coordinate with vendor to implement updates and fix issues with the tool
• Generating reports as required with the ability to create executive level reports
• Develop and maintain strong client relationships
• Participate & contribute to strategic planning efforts

Requirements Skills

• Excellent business English
• Collaborating with client and team members
• Proficient with computer skills and ability to learn new systems.
• Flexible hours due to global support
• Ability to reprioritize tasks based on client needs and priorities
• Knowledge IT equipment
• Time Flexibility due to international business hours

Nice to have

• Knowledge of ServiceNow
• Knowledge of DCIM

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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