Responsibilities
1. Establish and improve customer experience standards, be responsible for the cross-border business consumer experience at all stages of consumer pre-order, order and post-order, and promote related projects to support cross-border business growth at home and abroad 2. Be familiar with the compliance requirements of various countries, and ensure consumer purchase, fulfillment, payment and after-sales experience cooperate across departments, balance project benefits and costs, and control risks 3. Improve the cross-border after-sales return policy, formulate specific return standards and corresponding product design plans, and ensure policy consistency from the consumer's perspective 4. Cooperate with other teams across departments to improve customer experience policies and commitments and enhance product capabilities 5. Design a cross-border e-commerce consumer experience data tracking system work with relevant departments in a result-oriented manner to mine data and solve problems.
Qualifications
1. Bachelor degree or above, more than 5 years of consumer experience experience, cross-border e-commerce projects and related policies and practices, or have a strong interest in them 2. Good oral and written English communication skills, including the ability to propose complex solutions and written explanations 3. Good interpersonal and communication skills, excellent planning management and analytical skills, and the ability to collaborate in multiple cross-functional teams 4. Have analytical and quantitative skills and be able to use data and indicators to drive work 5. Be passionate, curious about learning and working independently in a fast-paced environment 6. Can embrace change and have the right judgment in a dynamic environment.
