Customer engagement applications engineer (ICOS))

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The ICOS Vision Systems division focuses on the backend of the line semiconductor industry providing fully automated tools to inspect and sort, finished integrated circuit packages. For more than 15 years, ICOS has been a market leader with tray-to-tray and tray-to-tape inspection and sorting tools found in the production facilities of all major chipmakers in the world. Our market-leading technology and superior customer service requires strong talent in optics, machine control, algorithms and applications within our engineering teams. The ICOS division headquarters are in Leuven, Belgium with additional engineering and manufacturing operations in Singapore and Shenzhen (China).

Job Description

Responsibilities

1. Be responsible for providing daily service/application support to key customers, including tool troubleshooting and maintenance, recipe setup, recipe optimization, application development discussions, BKM sharing, presentations... etc.
2. Escalate issues in an internal standard process and follow up to drive results.
3. Be able to work independently on complex problems where analysis of situations or data requiring an in-depth evaluation of various factors.
4. Good problem description ability is necessary.
5. Frequent communication with different teams, such as division, product manager, sales, management, and customers to ensure high quality of projects and issues follow-up.
6. Generate BKMs and share within teams and to customers.
7. Cross area support within TW is required.
8. Help growing service business through quality daily service support

Minimum Qualifications

1. Master's degree
2. Mechanical Engineering background is preferred, semiconductor process knowledge or computer vision knowledge is a plus.
3. Demonstrate independent problem solving skills, and strong project management skills.
4. Must be willing to work in semiconductor clean room environment.
5. Good presentation and report writing skills.
6. Excellent communication, organization, analytical and interpersonal skills.
7. Able to communicate effectively in English through email, conference calls and face-to-face meetings.
8. Be self-driven, yet a strong team player.

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