Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next- generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.
In one sentence
Looking for a smart Customer Engagement Manager with proven experience and a passion for selling mobile solutions and services to senior executives.
What will your job look like
- Identify customer needs and challenges and translate them into business opportunities. Represent the customer in the solution design.
- Be responsible for delivery on dedication management, encompassing scope, budget, time and quality. Be responsible for Release Planning, Program Management and Requirements Management
- Lead Post-production support, including OGS (Tier 1/2), Infra, Operations Support, training, deployment and testing, UAT (responsibility and scope may vary from project to project and may not apply in a MS deal)
- You will ensure high internal collaboration and challenge the service partner on customization requests (CR) estimates and drives for improved efficiency and EBIT
- You will establish communication and governance channels with the client to address opportunities and issue in a timely and proactive manner.
- Work with the clientele to set expectations for implementation and delivery.
- You will meet and exceed customer expectations by running smooth implementation and excellent delivery experience (measured by Customer Satisfaction (CSAT)
- You will drive the value validation process (evaluation of the value of the product / project sold after and sometimes during implementation whether it is the same value as encouraged during the sales process). Plan and maintain the estimates and resource plan for the onsite, customer-side project aspects.
- Handle the business plan to ensure budget and margins are controlled.
All you need is...
- Bachelor degree in a relevant professional track (computer sciences, telecommunication, mathematics, statistics, or relevant majors), sophisticated degree is an advantage
- Minimum 5 years in solution and service sells domain within Taiwan Telco / relevant industry
- Excellent project management skills Strong customer facing capabilities
- Wide business knowledge and technical expertise
- Shown ability to build strong relationships both internally and externally
Why you will love this job:
- Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization! Lead projects for market leading software solutions and services for the telecommunications industry.
- Work on international projects and will be provided with the opportunity to work closely with market leading telecom companies!
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
