Customer Quality Engineer

About the Company: Lenovo is seeking a proactive and analytical Supply Chain Customer Quality Engineer to champion quality and continuous improvement in product performance across our Cloud Service Provider (CSP) supply chain. This role is pivotal in supporting the Customer Facing CQE team and acting as a liaison between internal and external stakeholders, ensuring customer expectations are met through robust data-driven strategies. The successful candidate will work closely with cross-functional teams, including Manufacturing Quality Engineering and local manufacturing operations, to maintain excellence and consistency in product quality.

About the Role: Strategic Goal Setting: Develop individual goals, strategic initiatives, and procedures to enhance supply chain quality. Customer Quality Interface: Assist in managing end-to-end customer-facing quality relationships to drive data-backed continuous improvement. KPI Management: Review and analyze customer quality KPIs, leveraging trend analysis to meet and exceed performance targets. Data Analysis for Improvement: Conduct thorough analysis of customer data to pinpoint opportunities for performance enhancements across manufacturing sites and CSP data centers. Consistency and Standardization: Ensure uniformity in product performance across platforms and locations. Decision-Making and Prioritization: Make timely and impactful decisions to prioritize high-value projects. Stakeholder Engagement: Lead and participate in internal and external meetings to present findings, discuss quality data, and align on quality metrics. Reporting and Documentation: Develop comprehensive quality reports and presentations for customer engagements and internal review. Team Collaboration: Work with the global team to share relevant customer insights and support the CQE team in enhancing customer relationships. Growth Opportunity: Support current CQEs in customer interactions and build your skill set to independently lead customer conversations.

Responsibilities:

• Strategic Goal Setting: Develop individual goals, strategic initiatives, and procedures to enhance supply chain quality.
• Customer Quality Interface: Assist in managing end-to-end customer-facing quality relationships to drive data-backed continuous improvement.
• KPI Management: Review and analyze customer quality KPIs, leveraging trend analysis to meet and exceed performance targets.
• Data Analysis for Improvement: Conduct thorough analysis of customer data to pinpoint opportunities for performance enhancements across manufacturing sites and CSP data centers.
• Consistency and Standardization: Ensure uniformity in product performance across platforms and locations.
• Decision-Making and Prioritization: Make timely and impactful decisions to prioritize high-value projects.
• Stakeholder Engagement: Lead and participate in internal and external meetings to present findings, discuss quality data, and align on quality metrics.
• Reporting and Documentation: Develop comprehensive quality reports and presentations for customer engagements and internal review.
• Team Collaboration: Work with the global team to share relevant customer insights and support the CQE team in enhancing customer relationships.
• Growth Opportunity: Support current CQEs in customer interactions and build your skill set to independently lead customer conversations.

Qualifications: Bachelor's or Master's degree in Supply Chain Engineering, Industrial Engineering, or a related Quality Management discipline. A minimum of 2 years of experience in supply chain engineering, supply chain operations, or a manufacturing environment.

Required Skills:

• Strong Analytical Skills: Demonstrated problem-solving skills using data analytics to drive quality improvements.
• Hands-On Approach: Ability and enthusiasm to delve deep into manufacturing and customer-specific data.
• Project Leadership: Proven project management skills, with experience managing multiple priorities effectively.
• Adaptability and Resilience: Ability to navigate obstacles and maintain deadlines in a fast-paced, dynamic environment.
• Communication Proficiency: Fluent in English; proficiency in other languages is an advantage.
• Team Player: Collaborative mindset with a proactive approach to engaging with cross-functional and global teams.