KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Job Description
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
- Represents the company to the customer and assume accountability for customer happiness with service.
- Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
- Provides assistance to Installation Engineer in resolving problems.
- Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
- Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
- Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
Minimum Qualifications
- Proficient with all office suite applications such as Excel and PowerPoint.
- hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor wafer inspections/metrology systems are preferred.
- Proven record of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
- Strong communications and leadership skills desired.
- Graduate degree or equivalent experience a plus.
- Capable to collaborate with technical team for escalations, trouble-shooting and further diagnosis.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
