Customer Service Engineer (SPTS)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

To support customers for maintain warranty tool performance and resolve any h/w issue by highlighting from customers.

To start up with team mates for new h/w tool installation at customer sites.

To assist customers to resolve technical issue for out of warranty tool as billable service support.

To provide with troubleshooting knowledge base for customers to resolve any h/w problem relating to SPTS tool sets.

To routinely update issue troubleshooting progress and project update in the SPTS reporting system.

To be bale to independently work on the assigned project by site manger and proactively report the progress.

Proactively sharing the troubleshooting knowledge with the rest of team members.

To be willing to run shift duty works to support customers.

Minimum Qualifications

Master's Level Degree or work experience of 2 years , Bachelor's Level Degree fresh graduated or work experience of more than 2 years in h/w activity.