Customer Service Representative, APAC Service

[Responsibilities]

• Manage Authorized Service Providers (ASP), including: evaluation, contract signing, training, performance management, effectiveness review, basic technical support, inventory management, and expense management.
• Conduct service cost and benefit analysis, basic quality analysis, and data integration.
• Operate relevant systems (such as Customer Service System, Oracle, etc.).
• Handle daily operations, including pending RMA review, RMA TAT management, full-unit and spare parts management, and expense applications.

[Requirements]

• TOEIC score of 700 or above.
• Over 2 years of customer service experience.
• Experience in managing a service center (preferably in IT-related industries).
• Proficiency in Excel (e.g., pivot tables, basic functions).
• Willingness to learn new products and technologies.
• Strong communication skills (frequent communication with internal and external personnel required).
• Able to work independently, attentive to detail, resilient under pressure, and possesses high emotional intelligence.
• Able to propose improvement measures when facing problems.
• Capable of data integration and analysis.