Customer Service Specialist - Japanese Speaker

CRIF TAIWAN( China Credit Information Service, Ltd.) is committed to contributing to Taiwan's SME customers connection with the world, providing solutions to grow with our customers, making innovation with existing business models, transforming into an intelligent and technology company, and creating a new generation of a century-old enterprise. We are committed to talent cultivation, practicing CRIF corporate mission goals and values, fulfill corporate social responsibility, protect the planet, respect life, emphasize ethics, truth, goodness and beauty to lead everyone to the future with gratitude. SkyMinder is a Business Information platform powered by CRIF, and it gives access to in-depth credit and financial data on companies all over the world.

Job Overview:

SkyMinder is seeking a person to support our Content & Quality team in managing operational activities and delivering excellent customer service to our clients, especially in the Japanese market.

The successful candidate will be responsible for providing support in order management and customer service, as well as handling other related activities.

The ideal candidate should have a strong attention to detail, a client-oriented attitude, and proficiency in Microsoft Outlook and Microsoft Office.

Experience with Dynamics 365 (CRM) will be considered a plus.

Fluent in English (written and spoken) and intermediate level of Japanese (N3 or above, especially in reading).

Responsibilities:

Assist the operations team with order management and processing

Respond to client inquiries and provide customer service support

Collaborate with other team members to ensure timely delivery of orders

Manage and maintain accurate records of orders and transactions

Troubleshoot and resolve customer complaints in a timely and efficient manner

Other duties as assigned This is an excellent opportunity for someone who is looking to gain valuable experience in operations and customer service in an international and dynamic environment. If you are a highly motivated individual, we encourage you to apply for this position. *

The company will provide a one-month training opportunity at our headquarters in Italy.

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