Customer Service & Support/ Merchandiser (Chinese/ Japanese speaking)

Job Description

• To response and ensure the customer inquiries and requests are addressed in a timely manner.
• To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers requirements are met.
• To handle customer complaints according to the Company procedures and service standard.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
• To ensure and implement procedure based on ISO work procedure.
• To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
• To assist and back up other team members and provide supports and report to supervisor.
• To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer.

Qualifications

• Bachelor's degree.
• At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management or Sales Admin...
• Strong written, verbal skills in English + Chinese/ or Japanese (bilingual) is an advantage.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
• Excellent customer service & presentation skills.
• Willing to work OT if any.

Additional Information

• Yearly performance review
• 13th month payment
• Quarterly incentive program
• Meal support / Special meals
• Additional health care
• Lunch
• Other company's activities: Team Building, Year End Party...
• Shuttle bus provided