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Pacific Century CyberWorks Limited

Customer Services Executive

Early Applicant
  • 15 days ago
  • Be among the first 50 applicants

Job Description

About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Website:https://www.hktteleservices.com/

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  • . Answer general inquiries in a friendly and professional manner
  • Meet/follow up on customers different service needs via phone calls and emails
  • Provide assistance and guidance to users of electronic platforms and mobile APPs< /li>
  • Comply with all monitoring and service regulations to ensure smooth operation of the hotline

Job Requirements

  • Second Five or above
  • < li>Fresh graduates are welcome to apply
  • Good Cantonese, basic English and Mandarin
  • Understand Chinese and English input methods
  • Understand basic IT-related knowledge
  • Working location: Mobil
  • Night shift workers are given priority
  • Full-time colleagues can enjoy the following benefits:

    • 14 days of paid annual leave
    • Night shift allowance
    • Employee introduction bonus (if applicable)
    • Complete on-the-job training
    • Free medical care Benefits include outpatient and hospitalization coverage
    • Employee discounts on telecommunications and other products

    Recruitment Day

    • Dates: Every Tuesday and Thursday
    • Time: 9:30-12:00 am
    • Location: 13/F, 9 Po Lun Street, Lai Chi Kok
    • li>
    • Human Resources Department Contact Person: Wendy Wong
    • Welcome to bring your academic qualifications/work certificate to the recruitment day for on-the-spot interviews, no appointment required
    < p>Interested applicants please send your CV to WhatsApp or fill out the online application form: https://forms.office.com/r/BU3kY9uR9n

    HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (www.hkt.com /privacy-statement [link removed]), a copy of which will be provided immediately upon request.

    HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided by applicants will be kept strictly confidential and will only be used for recruitment-related purposes. Employers will strictly abide by the provisions of their personal data policy when using personal data provided by job applicants and will promptly provide a copy of the relevant policy upon request

    https ://www.hktteleservices.com/

    More Info

    Industry:Telecom/ISP

    Function:BPO

    Job Type:Permanent Job

    Skills Required

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    Date Posted: 09/11/2024

    Job ID: 99686109

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    About Company

    PCCW Limited is a Hong Kong-based information and communications technology company. The company is the majority owner of telecommunications company HKT Limited, and also holds a majority interest in Pacific Century Premium Developments Limited.

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    Last Updated: 24-11-2024 06:25:10 AM
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