Customer Success Manager

Seahawk is one of the best WordPress and Website development companies based in the US and has clients all over the globe. We are a rapidly growing company and looking for young, passionate candidates to join our Customer Success team and contribute towards the growth of our company.

This position is for the individual with the right set of technical skills with creativity. A Customer Success Manager will be responsible for managing the projects from conception to delivery. They work very closely with our clients and the leaders of the company.

We are seeking for a CSM who possesses relevant experience of WordPress, DNS, Web development process and is a good team player who can work under pressure to meet deadlines. The candidate must be enthusiastic enough to be able to work with flexibility. Additionally, the candidate should have the ability to learn new technologies and communicate those concepts to customers with varying degrees of technical expertise.

Interacting with clients to understand the key requirements of business

Website building with a creative approach and activating social networking platforms for the clients

Assisting in selecting a right technology framework & discussing proposals with clients

A solid understanding of web development

Testing the website and identifying technical problems.

Act as a communication liaison between Technical Support, Customer Success and

Customers.

Bachelor's degree is a must

3+ years of experience as Customer Success Manager

Must have knowledge of WordPress

Understanding of domains and how DNS for domains work

Basic understanding of how FTP and SQL connections work

Familiarity with Elementor, Figma, HTML, WordPress

Excellent communication skills

Analytical skills are a must.

The candidate must be good in speaking English and Chinese fluently

Apply here: https://seahawkmedia.typeform.com/to/b3sxEU

Drop your CV at [Confidential Information]