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We are now looking for passionate individuals to join our Customer Care Team. You will be at the forefront of serving our customers using the latest tools and technology. You will interact with our customers via text chats and emails.
It is a challenging and rewarding role. You will be part of our big family filled with young and energetic people. You will be equipped with the detailed product and campaign knowledge, and the skills to communicate effectively with our customers. You will contribute directly to the success of Mox by interacting and serving our customers.
This role is particularly attractive to those who wants to start their career in the virtual banking business. The Bank offers a progressive development plan for our Customer Support Officers. For good performers, after serving in the team for 9-12mths, you will have the chance to rotate to other internal departments and extend your potential in full. Please note that you'll first be employed by Allegis Global Solutions for this position.
Responsibilities
To attend to incoming text chats and emails from the customers
Required to handle Inbound / Outbound calls / video calls for follow up when required
Provide support in handling Inbound calls depending on the traffic and team resources
Resolve the issues and queries for the customers Introduce our add-on service to the customers and encourage application and enrolment.
Maintain a positive, empathetic and professional attitude toward customers at all times.
o Perform shift duties including weekends and public holidays.
o 5 days per Week / 8 hours shift. Monday to Sunday including Public Holiday as required o Shift arrangements within a 24hour period/overnight shifts
May be assigned to handle ad-hoc duties in order support the team's SLA
Requirements Diploma or above
At least 1 years work experience in the customer service team of any financial institution
Solid product knowledge of banking, credit card and personal loans a clear advantage
Positive mindset and can-do spirit, doesn't mind going extra steps, team player
Good command of written Chinese and English, proficiency in word processing an advantage
School Certificate / N or O-Level, Diploma, Bachelors/ Degree
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Date Posted: 07/10/2024
Job ID: 85288885
Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.
At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.
Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.
