Customer Support Specialist

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers products. In 2023, the company served 528 customers with 11,895 products for high performance computing, smartphones, IoT, automotive, and consumer electronics, and is the world's largest provider of logic ICs with annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and its ESMC subsidiary plans to begin construction on a fab in Germany in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

We are seeking an experienced and dedicated Logistics and Shipping Specialist to oversee and optimize our shipping and logistics processes for special customers. The ideal candidate will possess in-depth knowledge of export regulations, exceptional communication skills, and the ability to manage multiple projects and data analysis initiatives. This role is crucial for ensuring smooth customs clearance, efficient logistics operations, and the continuous enhancement of IT solutions for data analysis.

Job Responsibilities:

1. Shipping and Logistics Management:

(1) Oversee and manage the entire shipping and logistics process for special customers, ensuring timely and cost-effective delivery of goods.

(2) Coordinate with internal teams and external partners to streamline operations and resolve any logistical issues.

2. Export Expertise:

(1) Provide expert guidance on export regulations and procedures to facilitate smooth customs clearance.

(2) Regularly update and enhance the flight matrix to improve shipping efficiency and reduce transit times.

3. Project and Hub Management:

(1) Lead and manage logistics service-related projects and hub operations to ensure optimal performance and compliance with company standards.

(2) Implement best practices in logistics management and continuously seek opportunities for process improvements.

4. IT Solutions and Data Analysis:

(1) Collaborate with the IT department to develop and enhance IT solutions for comprehensive data analysis.

(2) Utilize data insights to drive strategic decisions and improve logistics performance.

Job Qualifications:

1. Communication and Analytical Skills:

(1) Excellent communication skills with a strong ability to analyze data and provide actionable insights.

(2) High sensitivity to data with the capability to interpret and leverage data for decision-making.

2. Adaptability and Problem-Solving:

(1) Ability to work effectively in a fast-paced environment, managing multiple priorities with ease.

(2) Strong problem-solving skills with a proven track record of identifying and implementing quick resolutions to logistical challenges.

3. Export and Customs Knowledge:

(1) Familiarity with export processes in Taiwan and other Asian countries.

(2) Knowledge of TSMC shipping rules and general customs procedures.

4. Educational Background: Bachelor's degree or higher in a relevant field such as Logistics, Supply Chain Management, Business Administration, or a related discipline.

5. Language Proficiency: Fluency in English (minimum TOEIC score of 785) and Mandarin is required. Proficiency in Korean is a plus.

Personal Attributes:

1. Integrity and Responsibility: Demonstrates a high level of personal and professional integrity, taking responsibility for actions and decisions.

2. Teamwork: Exhibits a strong teamwork mindset, working collaboratively with colleagues to achieve common goals.

3. Positive Attitude: Maintains a positive attitude when facing difficulties and challenges, showing resilience and determination.

4. Mindfulness and Quality: Adopts a mindful working attitude, ensuring high-quality work output and attention to detail.

Diversity, Equity and Inclusion (DE&I) reflects TSMC's core values and business philosophy and is essential for our future success. Our commitment to DE&I allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. To strive to create a workplace that is equitable and accessible to all employees, we also provide reasonable accommodations for qualified individuals with disabilities. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.