CX Lead, Presentation Group

We are looking for Customer Experience Lead (CX) who plays a crucial role in solving customers issues with company's products or services. You will have the opportunity to work with talented and cross teams.

[Responsibilities]

Leadership and people management: mentor and coach a team of talented and experienced members.

Sustain business growth and profitability: Maximize the value customers get from the product or service.

Solve and Improve product issues and processes: Ensure new customers are set up for success from the start.

Software and Platform: Cover various software including myViewBoard, ClassSwift, AirSync, Manager etc. on different platforms: Android, Windows, Web based on ViewSonic Interactive Flat Panel, Commercial Display, and, Digital Signage.

Cross-team collaboration: Work closely with regional teams, PM, R&D, QA, FAE to solve and deliver customer outcomes.

Improve user experience: Enhance tutorials, FAQs, and other customer support materials.

[Requirements]

Experience: Proven work experience in customer success, account management, or a related field.

Skills: Strong communication, business and customer risk management ability, customer service, and analytical skills.

Education: A bachelor's degree and above in a related field is often preferred.

Technical proficiency: Ability to understand and explain technical aspects of the product or service from software perspective. Prefer in front-end, back-end, and network knowledge.

English Proficiency: Fluent in English speaking and writing.