Responsibilities
1. Build a monitoring mechanism for experience changes based on omni-channel user feedback and objective experience-related data, such as outputting research strategies based on life services, regularly and systematically presenting the experience sensitive points reported by consumers in Douyin Life Services, and conducting periodic analysis of changes in experience indicators, linking all parties to determine the causes of the changes, and building a highly sensitive mechanism for discovering sudden problems 2. Combine data, algorithm, and user research teams to jointly build and continuously improve the ability to monitor and interpret experience changes 3. Through the construction of the experience monitoring mechanism, guide all stakeholders of life services to see the changes in experience and jointly promote the improvement of chronic problems 4. Responsible for core governance indicators such as NPS and CCR of life services.
Qualifications
1. Bachelor degree or above, 5 years or more of relevant work experience in Internet operations, experience in local life, e-commerce, life services related industries is preferred, and experience in business analysis and strategic analysis is preferred 2. Rigorous logical thinking, data analysis ability, good at discovering and refining core ideas from massive data or qualitative information, discovering problems and converting them into relevant solutions 3. Familiar with experience measurement methods 4. Have project management experience, good at communication and resource coordination, and experience in cross-team and multi-department collaborative projects 5. Be passionate about the field of user experience, patient and meticulous, proactive, willing to cooperate and share, and have risk awareness.
