Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Role Purpose
Your primary mission is to elevate the customer experience and support their transformation into a future-ready smart laboratory. By providing expert technical support, comprehensive training, and professional guidance, you will ensure that customers operate our instruments with precision and efficiency.
Role scope:
Operational Training for End-users: Deliver comprehensive operational training to end-users following the installation of Roche cobas series automated analyzers, including clinical chemistry and immunochemistry assays.
cobas
Remote and On-site Support: Provide prompt application support and troubleshooting assistance, both remotely and on-site, for assigned and assisted accounts.
Training for New Hires: Conduct product operator training for new team members to ensure they are proficient with instrument use.
Timely Troubleshooting Management: Ensure troubleshooting calls for assigned and assisted accounts are promptly managed and resolved.
CRM Documentation: Accurately document all account activities and product issues in the Customer Relationship Management (CRM) system.
Product Demonstrations and Evaluations: Conduct and assist in product demonstrations, presentations, and evaluations for customers, focusing on the cobas series.
cobas
Technical Support in Analysis: Provide customers with technical support for analyzing and summarizing experimental results.
Project Collaboration and Planning: Effectively evaluate large installation projects, collaborating closely with project applications to complete planning on schedule.
Requirements:
Qualifications:
- A strong compliance record with no material compliance violations identified in the past five years.
Education:
- Degree in Medical Technology or a related field.
Experience:
- Minimum of 2 years of relevant work experience, ideally with a background in medical technical services. 2
Skills & Knowledge:
- Familiarity with hospital clinical laboratory operations, clinical biochemistry, immunology tests, and basic interpretative skills.
- Knowledge of CAP and ISO 15189 medical laboratory certification standards. CAPISO 15189
- Strong understanding of compliance requirements and high standards of integrity
- Key competencies: Customer Understanding, Account Management, Service Orientation, Responsiveness, Problem-solving.
Technical Competencies:
- Proficiency in Word, Excel, and PowerPoint.
- Basic English reading and writing skills.
- Strong communication skills and ability to maintain client relationships.
Other Requirements:
- Driver's license and personal vehicle required.
- Willingness to travel domestically and internationally, approximately 5-10% annually. 5-10%
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
