Digital Document Services - Documentation Specialist

The Digital Documentation Services (DDS)Operations teams are responsible for supporting all JPM businesses for their client documentation & data life-cycle management from Documentation creation to digitization for distribution using innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

As a Documentation Specialist within the Digital Documentation Services Operations team, you will be responsible for coordinating all aspects related to Wholesale Payments client end-to-end account documentation management. This includes client onboarding, account maintenance, account closure, and other account/product related services. You will have the opportunity to work with the latest technology to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with us. This role requires a detail-oriented team member who can work under pressure in a high volume environment and meet tight deadlines.

Job Responsibilities

• Manage end-to-end account documentation for Payments clients, including client onboarding, account maintenance, account closure.
• Create account opening or product onboarding document package based on business request
• Perform required search within existing records in bank system, for a product set-up and account opening to assess documentation requirements
• Review & validation of Authorized Signor details, Negotiated Documents & perform Signature Verification
• Scanning & Indexing the documents to the centralized repository.
• Provide timely information to stakeholders on pending requests and possible impacts to other processes
• Ensure documentation conforms to the Bank's legal guidelines and policies and standards, including risk mitigation through adherence to the control framework
• Identify and escalate issues in a prompt and timely manner which may impact service
• Maintain control of the environment in respect of JPMorgan & Chase Co. policies and the local regulatory rules
• Provide operational support to supply audit / compliance / regulator with query handling, documentation, analysis as required.

Required qualifications, capabilities, and skills

• Minimum 2 years working experience in back-office operations or account/cash operations of bank/financial industry
• Strong operational knowledge with experience in handling corporate account/Payments product
• Highly organizedand detail-oriented with the ability to work under pressure and high volume environment within tight deadlines and cut-off
• Fluent in speaking, reading & writing skills in both English & Chinese Mandarin
• Bachelor's degree or above
• Proficient with MS Office (Excel, Word, PowerPoint etc.). Experience in data analytics tools would be a plus (Alteryx, Tableau etc)