Job Summary
Reporting to the Chief Human Resources Officer, the Director of Benefits Programs plays a critical role in managing and leading a comprehensive range of benefits program for a large college districts employees. This position demands a high level of expertise and rigor in overseeing standard and voluntary benefits plans, collaborative review of stipend payments, and Enterprise Resource Planning (ERP) system activities. Key responsibilities include maintaining and enhancing vendor relationships, staying abreast of evolving benefit offerings, managing complex system workflows, and ensuring rigorous technical procedures for report and data auditing. Additionally, this leadership position is tasked with the meticulous maintenance of the resource database, ensuring accuracy and compliance at all times. This role is pivotal in supporting the overall HR strategy and enhancing the employee experience across the district.
Primary Duties And Responsibilities
Essential Performance Requirements*
- Accomplishes desired goals through a managed team by communicating job expectations, planning, monitoring, and appraising work completed by the team; ensures team support to user groups and leadership requests are consistently positive and prompt
- Administers and maintains vendor relationships for employee benefit programs, including retirement plans, and institutionally offered benefits
- Conducts auditing and workflow processing for stipend procedures, ensuring accurate and timely submissions, including continuous communication with the submitting department and, when necessary, throughout the College District
- Assigns user profiles within the ERP system and the Resource Database, ensuring completion of role-specific and required training from appropriate departments, while managing timely Resource Database refreshes
- Manages various annual processes, including benefit updates, sick leave bank enrollments, and 1095-C processing
- Acts as a liaison between key departments and the Benefits team, collaborating on subjects such as assignment contracting (ACO), stipend procedures, and related policies
- Assists with training or presentation sessions, including new supervisor orientation and stipend training; emphasizing relevant HR information, such as applicable policies, required ERP processes, and best practices
- Leverages various systems to conduct regular and comprehensive audits to ensure data accuracy and integrity, while maintaining privacy and discretion with sensitive and confidential information
- Produces a variety of scheduled and ad-hoc reporting, including data compiling and analysis for team performance, service delivery, etc.
- Serves as the faculty assignment contracting (ACO) subject matter expert (SME), as they liaise between supported areas
- Collaborates closely with the payroll and compensation teams to ensure the successful delivery of cross-functional work
General Supervision and Management
- Provides resources consulting services for leaders and employees utilizing sound knowledge base of benefits-related policies and programs
- Interprets TCCD policy and procedures for employees and leaders across the college
- Encourages collaborative and facilitative methods of employee supervision and conflict resolution internally and for employee concerns related to benefits
- Responsible for personnel management, evaluation and development of assigned administrative and professional-level direct reports, providing timely and accurate feedback to assigned direct reports
Service Excellence
- Cultivates strong rapport with customers, internal and external stakeholders
- Visibility requires maintaining a professional appearance and providing a positive image to internal and external customers/stakeholders
- Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
- Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
- Supports the mission, values, goals, and principles of the College
Supervision
Works under the general supervision of the Chief Human Resources Officer
- Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications
- Bachelors degree
- Five (5) years working experience related to the Essential Performance Requirements
- Three (3) years experience supervising personnel (e.g., managing and evaluating the performance of others)
Preferred Qualifications
- Masters Degree from an accredited institution
- Degree in Human Resources, Business, Information Systems, Information Science, Statistics, Organizational Behavior, Sociology, Psychology, or a related field
- At least two (2) years working experience administering program offerings by the Employee Retirement System of Texas (ERS) and/or administering program offerings by the Teachers Retirement System of Texas (TRS)
- At least one (1) years working experience with Ellucian Colleague ERP software
- At least two (2) years working experience with HR data and reporting programs
Knowledge, Skills and Abilities
- Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication
- Skilled in using Human Resources Information System (HRIS) applications and enterprise systems, including the Microsoft Office suite
- Ability to work effectively in a collaborative environment
- Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
- Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail and organization
- Ability to effectively collect, organize, analyze, and assimilate data in addition to using statistical methods
- Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables
Physical Demands and Work Environment
Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Special Instructions Summary Posted
