Experience Analysis Expert - Douyin E-commerce

1. Complete user problem review through VOC, dig deep into the root causes and clarify the impact magnitude 2. Provide valuable and feasible product/business/process optimization suggestions 3. Promote the continuous resolution of user problems through mechanisms, and achieve the core indicators of CPO and resolution rate 4. Research and establish a key indicator system for user feedback and form effective monitoring, and monitor early warning and problem flow resolution through VOC product monitoring.

1. Bachelor degree or above, 3 years or more of operation experience, familiar with the e-commerce industry, those with VOC operation methodology and VOC promotion experience are preferred 2. Strong work initiative, strong communication and expression skills, and the ability to organize and coordinate complex projects across departments, and be result-oriented 3. Sensitive to user problems and data, with good logical analysis and systematic thinking skills SQL code skills are preferred 4. User problems stop with me sense of responsibility and a sense of responsibility.