How We support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
Benefits to eligible employees, include:
- Group Insurance Plan
- Annual Leave
- Labor Insurance
- National Health Insurance
- Employee Welfare Committee
- Employee Assistance Programme (EAP)
Location:
New Taipei City
What This Job Involves
- The Guest Service Ambassador (GSA) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guests.
- As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. GSAs maintain smooth operations by providing administrative support and execution of duties to the highest standards.
Interested An ideal candidate would need to have the following qualifications
Desired Experience And Technical Skills
- Good at Client/Stakeholder Management
- Good at Procurement & Vendor Management
- Good at External/Internal Visitor Management
- Good at Health & Safety Management
- Good at Site Operations Management
- Good at Risk Management
Required
- Client/Stakeholder Management
- Provide superior customer service to meet on-site client's expectations
- To be attuned with customers, build and establish relationships with stakeholders across all levels
- Foster a sense of community and create happiness at work for the team, the client and their guest
- Display tact and diplomacy in working and communicating with others/users
- Foster a sense of community and create happiness at work for our team, our client and their guest
- Share communications collaterals with the JLL team
- Procurement & Vendor Management
- Work with sourcing to on-board new vendors and maintain existing vendor and contract information.
- Liaise and manage respective vendor to support the functionality of office space
- External/Internal Visitor Management
- Provide personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS)
- Enhance safety and security of our client's facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary
- Deliver concierge service with local expertise and insider knowledge.
- Manage transportations request from visitors and employees
- Health & Safety Management
- Assist in carrying out safety procedures when needed
- Site Operations Management
- Is FM's frontline to take GUTS tickets
- Assist in the implementation of Industry Best Practice operations
- Maintain premises in neat and good working condition at all times
- Maintain duplicate office keys in good order
- Provide FM support for meeting room bookings where required
- Assist in the implementation of site field manuals & SOPs for the FM functions
- Pro-actively inspect interior and exterior spaces regularly as directed to ensure the facility is in good repair and the site is safe.
- Assist to keep an eye for the workplace and ensure that the facility is a clean and hygienic place to work in.
- Be responsible to consolidate all customer issues and generate a monthly report
- Ad Hoc responsibilities assigned by the Site Service Manager
- Prepare logs, documents and reports as required for the site and take action as required.
- Be a team player and work with other members of the team to meet all team goals and deliver performance excellence
- Observe and report all incidents or suspicious activity to the Site Service Manager or Client Security as appropriate for the circumstances and/ or as required by the site.
- Create a comfortable, welcoming and hospitable experience for employees and their guests
- Boost agility in the workplace by managing up-to-date visitor information
- Handle internal & external calls and correspondence.
- Anticipate client needs through observation to create memorable experiences
- Manage stationery requisition and related inventory management
- Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service
- Risk Management
- Assist in the implementation and management of property risk management program
- Support the implementation of disaster recovering and business continuity plans
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
- Achieve Key Performance Indicators and Service Level Agreement targets
Preferred
- User-focused - capability to listen to users carefully and communicate effectively
- Problem-solving skills capacity to deal with ambiguity and solve complex problems effectively
- Ability to effectively deal with stressful situations
- Able to work independently
- Self-motivated; confident & energetic
- Flexible able to adapt to rapidly changing situations
- Goal-oriented able thostio focus on meeting all performance targets
- Strong communicator good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
- Exhibits honesty & trustworthiness
If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we're honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
