Featured Service Operation Expert-Douyin Life Service

1. Develop and implement service rights and interests plans, including user services, priority services, customized services and other special service projects 2. Track and observe the service execution process to ensure that the service quality meets or exceeds industry standards complete project reports on service operation results and customer feedback 3. In-depth understanding of customer needs and market trends, continuous optimization of service projects, and improvement of customer satisfaction 4. Coordinate cross-departmental cooperation, and work with the marketing department, product department and other teams to promote service rights and interests projects 5. Design customer feedback mechanism, collect and analyze customer data to drive service improvement 6. Manage budget to ensure the best execution of service projects within cost-effectiveness.

1. Bachelor degree or above, marketing, public relations and other related fields are preferred 2. About 5 years of customer service or service operation experience, service rights design and publicity experience are preferred 3. Have excellent communication skills and good teamwork spirit, good project management ability, and can efficiently promote project implementation 4. Able to work in a rapidly changing environment, strong adaptability have good problem-solving skills.