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As a Field Service Engineer for Electrification Business Area in Taipei City, Kaohsiung, Taiwan, you will be responsible for executing service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivers quality customer service to satisfy customers.
Your responsibilities
- Contributing to customer satisfaction by planning and executing service work as per customer order and
- expectation(s)
- Ensuring customer retention by delivering superior customer experience and effectively communicating
- service work timeline and expectations.
- Performing field service tasks, identifies technical issues, and performs analysis through remote or on-site
- activity in service categories and products for which they are certified to perform
- Preparing material lists needed for service activity and ensures that all materials, parts, and equipment are
- available and of appropriate quality for service activities
- Planning and executing work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards
- Identifying improvement needs and potential solutions for them in the ways of working
- Troubleshooting equipment/process failures, requests proactive corrective actions, and makes
- recommendations to avoid such issues in the future
- Preparing all documents and customer reports to be signed by the customer representative
Your background
- Bachelor or above Degree in Electrical Engineering or equivalent
- 3+ years working experience in electrification
- Class C Industrial/Commercial Wiring Certificates or above preferred (種工業/室佳)
- Able to communicate effectively in Mandarin (Chinese) and English
- English score over TOEIC 550
Benefits
- Life insurance
- Disability insurance
- Accident insurance
- Sick pay
- Meal allowance
More about us
ABBs Electrification Business Area is a global leader in electrical products and solutions, operating in more than 100 countries, with over 200 manufacturing sites. Our 50,000+ employees are dedicated to transforming how people live, connect and work by delivering safe, smart and sustainable electrification solutions. We are shaping the future trends of electrification, differentiating through technological and digital innovation while delivering an outstanding experience through operational excellence for our customers across utilities, industry, buildings, infrastructure and mobility. For more information visit https://go.abb/electrification
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.
Work model: hybrid
91445216
