Key Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Field Services Engineer is primarily responsible for:
Install, configure and support new hardware and software infrastructure.
Ensure that hardware and software systems are maintained.
Provide technical support to users with very different levels of IT knowledge and competence.
Act as the liaison between infrastructure team and the customer
Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
Will be responsible for operating company vehicle.
Other duties as assigned.
We are seeking candidates with the following experience and skills:
High School diploma or equivalent Associate's Degree preferred and at least 2 years experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
Familiarity with standard Windows O/S and Office suites.
Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
Ability to perform final configuration tasks on customer premise.
2+ years experience with desktop hardware.
2+ years experience with structure cabling.
Excellent customer service and communication skills.
The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays).
Valid driver's license.
Ability to lift 50 lbs.
