Job Title
Field Service Engineer
Job Description
Your role:
- The Field Service Technician is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
- Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the Customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
- Solutions are provided by using RemoteOnsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
- Focuses on First Time Right ensuring action plans are followed, with parts (if required), and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary
- Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration.
- Seek Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value.
KEY PERFORMANCE INDICATORS
- % First Time Right
- Customer Satisfaction
- Service Record Quality (100% compliant to the 12 SRQ elements).
- On Time Material Reporting
You're the right fit if: (4 x bullets max)
- Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Electronic Engineering, Computer Science or other related majors
- Experience in customer service within the healthcare industry is preferred; recent graduates will also be considered.
- Strong technical knowledge on healthcare products
- Strong communication skill
- Clear and logic thinking
- Ability to handle multi tasks
- Good execution skills
- Excellent English reading and writing skills
- Willing to take responsibility and travel
- Cooperate with foreign short-term training programs
- Must have a driving license and own vehicle
- Reply to the customer service hotline
- Take turns with the team to be responsible for off-hours on-call duty.
- Self-motivation and self-management
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
