Food & Beverage Sales Manager ??????

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

. High school diploma or GED 3 years experience in the food and beverage, culinary, or related professional area.

OR

. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

. Provides excellent customer service to all employees.

. Responds quickly and proactively to employee's concerns.

. Uses coaching skills throughout the property.

. Demonstrates self confidence, energy and enthusiasm.

. Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

. Provides excellent customer service.

. Responds quickly and proactively to guest's concerns.

. Understands the brand's service culture.

. Sets service expectations for all guests internally and externally.

. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

. Follows up to ensure complaints have been addressed to the guest's satisfaction.

. Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

. Complies with all corporate accounting procedures.

. Assists GM as needed with annual Quality audit.