Who we are
About BBPOS
BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology. BBPOS products are used by large retailers and leading online platforms across multiple industries. BBPOS is engaged in the business of manufacturing and supplying mobile and smart point-of-sale hardware, and the underlying software and infrastructure to deploy, manage, and monitor those devices. BBPOS is now part of Stripe's Terminal business since the acquisition in March 2022.
About the team
Post acquisition, the BBPOS team is now an extension of the Stripe Terminal team. Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business modelwhether it's creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the world's largest enterprises to the most ambitious startupsuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Who you are
We are looking for a Factory Operations Lead who has extensive experience leading teams in bringing up the manufacturing of new products to a high level of manufacturing performance and quality and maintaining this level of performance throughout a product's life. This is someone who has significant experience working on-site at electronic manufacturing facilities. The ideal candidate is someone who enjoys critical thinking and problem solving, can successfully partner with a wide variety of stakeholders and inspire confidence, and is willing to dive deep.
This role will be located in either Hong Kong, China or Taiwan. A significant amount of this person's time will be spent on-site at partner contract manufacturing facilities.
In this role you will lead your team in the following areas:
- Own the on-site relationship between Stripe and its contract manufacturing partners. Develop a trusting relationship with the CM management and team to ensure that your experience will combined with deep insight into the workings of our partners.
- Ensure manufacturing partner preparedness for the mass-production ramp of new products, working with internal program management, engineering, and quality teams and contract manufacturer teams.
- Develop factory capacity and production models and plans to ensure forecasts can be met.
- Work with CM to complete line and fixture validation for PVT and mass-production. Ensure that CM has a plan in place to bridge process yield and UPH from development levels to sustained production targets.
- Lead CM team during sustained production, test, and pack-out. Ensure clear reporting by CM of actual production numbers against the plan using best practice tools.
- Communicate regular forecast updates to CM and validate that the production plan can support the forecast.
- Engage in forward planning with CM to ensure needed capacity is in place to meet future forecasts including line space, repeat fixture/test-station, and labor availability.
- Ensure that contract manufacture is adhering to established and agreed upon IQC requirements and processes for components and sub-assemblies.
- Communicate feedback around quality and supply shortage issues with internal supply chain team and components vendors.
- Facilitate seamless integration between contract manufacturer and freight forwarder for outbound shipments.
- Establish a process to return defective units to contract manufacturers for failure analysis and corrective action. Directly program manage FA activities for high priority issues.
Minimum requirements
- 10+ years experience leading teams in the ramp and sustained production of products in high volume manufacturing.
- Fluency in Chinese and English.
- Possessing the interpersonal skills and experience needed to work with CM teams and management in a collaborative way to meet development schedules and mass-production deliveries.
- Experience working with and possessing knowledge of final assembly and test, pack-out, and SMT production processes.
- Working knowledge and ability to interpret quality reports and material readiness reports, including materials clear to build files.
- Commitment to a disciplined cadence in communicating factory production and quality data using best practice tools, particularly by way of spreadsheets.
Preferred qualifications
- Experience working in consumer electronics.
- Experience with POS hardware development and manufacturing including knowledge of tamper-proofing systems, and components for POS devices.
- Familiarity with payments hardware related technologies e.g. ICC, MSR, tampering zebra strips etc.
For more information of the BBPOS and our career opportunities, please visit our website www.bbpos.com
We offer long-term career prospect and competitive remuneration package to the appointed candidate.
Personal data collected will be used for recruitment purposes only. Applicants not contacted within 8 weeks of applying should consider their applications unsuccessful.
