Role & Responsibilities:
- Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
- Handle customer cases, triage the inbound caseload and reviewing the existing owned and escalated cases
- Ensure familiarity with new product releases as they become available
- Liaise with subject matter experts on client requests for enhancements and development
- Work with the support/implementation teams to ensure service level requirements are exceeded, conduct user training
- Partners with project management to ensure on-time construction, configuration and installation.
- Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem.
- Consults directly with the customer to document and analyze customer needs and Hotel operations.
- Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.
Job Requirements:
- Hospitality, business-related discipline(s) or equivalent experience or Diploma or Degree in the field of Information Technology,
- At least 2-5 years hospitality industry experience and 1-3 years OPERA/POS product exposure.
- Candidate who possesses knowledge of OPERA PMS/POS will be an advantage but not mandatory
- Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
- Ability to travel extensively across the Region and be away from home for extended periods of time as needed
- Able to communicate effectively and build rapport with team members and clients.
- Strong in establishing collaboration and working through other internal and external organizations and individuals
- Independent individual with strong organizational skills
- Fluent in English both written and spoken
- Analytical problem-solving skills.
Note: We are unable to provide sponsorship of work pass for this position.
