Responsibilities
1. Understand and be familiar with the operating principles of algorithms. Based on the current business situation, classify problems and design business solutions for such problem scenarios. Promote the implementation of the algorithm team to launch and debug matching models that meet business requirements, and accept and continuously optimize the model effects. 2. By monitoring the operating status of the channel, timely design and deploy service strategies for business and service changes, and establish an operation guarantee system 3. Responsible for the construction of the intelligent knowledge base system, optimizing the expression form, expression copy, and dialogue process design of the robot solution continue to promote the content optimization of the solution layer 4. Responsible for analyzing the service needs of the intelligent side, optimizing business processes and product functions, and improving intelligent service capabilities 5. Responsible for the overall quality of intelligent dialogue, building a full-link dialogue data monitoring system, and being able to precipitate operational experience and methods based on the current business situation.
Qualifications
1. More than 3 years of experience in intelligent customer service 2. Have a high enthusiasm and curiosity for the field of intelligent services and NLP, and have a deep understanding of intelligent solutions 3. Be able to use AI capabilities to improve artificial efficiency and have a certain foresight in the field of intelligent services 4. Have good data analysis and benchmarking analysis capabilities 5. Have the experience of launching the algorithm model 0-1, and experience in model replacement and multi-model operation is preferred.
