About the role:
Deliver and drive excellency in delivering RS value propositions to our customers in driving Sales & Profit growth. Deliver high touch, high engagement, solution-focused to our valuable customer to drive sales growth.
Key responsibilities:
- To effectively use the RS value proposition to differentiate RS from our competitors in the minds of their contacts;
- Proactively call out target customers per company requirements to explore new business opportunities and perform upselling activities to achieve sales target;
- Maintain good engagement with customer, explore potential premier/key customers, foster relationship and refer to Field Sales for on site visit/engagement
- Responsibility for the management of customer accounts with Territory sales revenue as per Sales targets, achieve other specified metrics that support sales results;
- Perform pre-quotation review refer to the quotation guidelines and raise requisition to quotation coordinator for the support of quotation, follow up on conversion
- Liaise effectively across functions to ensure customers are delighted, e.g. work with customer services in serving customer better and raising customer satisfaction rate (NPS).
Key requirements:
- Effective negotiator and influencer with outstanding written and verbal communication skills
- Naturally strong interpersonal skills forming and maintaining positive relationship at all levels
- Proven ability in delivering a great customer experience
- Proven experience as telephone sales, sales experiences in Industry/MRO/ELE preferred
- Exceeding KPIs and deadlines, able to work under pressure, target driven, takes accountability and initiative, innovative problem solving skills, independent.
- Strong planning, prioritisation and time management skills
- Disciplined analytical approach to problem solving
- Shows a desire to continuously learn and develop
- Takes ownership and is confident to take risks and learn from them
- Collaborative, shows respects to others and values differing opinions and perspectives
- Knowledge of SAP and Microsoft packages
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