Job Title
IT & Controls Service Engineer
Job Description
Job purpose
- Deliver technical service to customers in the region, maintain and develop customer satisfaction by continual improvement of system performance.
- Maintain and improve hardware, software, and controls on site.
Scope
- Evaluation of system performance and continual improvement
- Troubleshooting and problem solving
- Preventive maintenance and corrective maintenance
Qualification And Abilities
In the position of Site IT & Controls Engineer, you'll make an important contribution to the goal of achieving the highest possible customer satisfaction, focusing on the continuity of customers processes. That means you'll need an enthusiastic and proactive attitude and a flexible working approach.
- University degree major in automation, control engineering or mechatronics with at least 3 to 5 years of relevant working experience
- Excellent reading, written, and oral skills in the English language
- Knowledge of controls (including PLC/industrial PCs), electrical/mechanical systems and networks related to automated baggage handling systems or material handling system
Responsibilities
You will be responsible for ensuring that the preventive maintenance of our ASRS system or material handling systems is carried out properly, as agreed in the maintenance contracts with customers. you'll be responsible for solving them on your own initiative.
- Solve electrical automation control issues
- Carry out preventive and corrective maintenance on site
- The first service desk in local work with global service desk
- Evaluation and improvement system performance
- Initiate and execute improvement actions
- Analysis of issues and process follow up improvement actions
- Communicate with internal and customer to implement changes
- Offers professional arguments as the basis for making choices and for convincing the people concerned.
- Improvement of work processes calls for attention continuously.
List of key activities
- Prepare & execute service visits
- Report service visits and make recommendations
- Advise and perform optimizations for systems
- Participate in the development of new products and thereby express the vision of service
- Analyze the performance of systems
- Monitor the quality of the service process and make improvements
- Develop service support tools & resources
- Solve problems
- The first service contact to response technical clarification
- Fault finding and diagnose for system hardware and control system
- Build and/or change system hardware and software configuration
- Preventive and corrective maintenance in automation control system
Additional Info/ Skills
- Good communication skill
- Result orientation
- Appropriate Conduct
- Customer-orientation/ Service Provision
- Decisiveness
- Discipline
- Evaluating/Judgement
- Safety Awareness
- Self-confidence/ Independence
- Stress Resistance
Work pattern
Nighttime/Daytime including stand-by
Differentiator
- Set priorities, distribute work, and follow up on progress and quality.
- Methodologically analyzing and improving mid-set
- Works systematically
- Improves own working methods
- Work under pressure
