Requirements:
- Training and Certification in IT and server storage would be an advantage.
- Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.
- Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.
Primary Job Functions:
- Manage the spares movement inbound and outbound the warehouse
- Resolution of minor incidents that are raised by our customers
- Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.
** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
Other responsibilities:
- Manage spare parts inventory movement and coordinate deliveries.
- Conduct quarterly stock takes and audits.
- Perform minor hardware maintenance tasks and conduct proactive audits.
- Perform quarterly preventive maintenance.
- Communicate effectively with customers and provide timely updates for service calls.
- Continuously learn new skills and update internal procedures.
- Source local service partners and logistics suppliers.
- Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.
- Maintain clean and organized work areas, and adhere to ESD and OHS requirements.
Required Deliverables:
- Maintain over 95% accuracy between inventory database and actual warehouse stock.
- Resolve supported incidents or tickets within SLAs.
- Ensure prompt, professional, and reliable customer communication.
- Meet commitments made to customers or reschedule with their approval.
- Continuously improve technical and non-technical skills.
- Escalate issues through proper channels in a timely manner.
- Adhere to company policies.
- Ensure onsite support availability.
- Collaborate with the team for local parts sourcing.
