IT - Services Tech Lead

About Company

SHL Medical AG, headquartered in Switzerland, is a world-leading solution provider designing, developing, and manufacturing advanced drug delivery systems with over 5,000 employees worldwide. Our customers include top pharmaceutical and biotech companies around the globe that require innovative devices such as auto-injectors or pen injectors to deliver their drugs effectively.

Job Overview

In Taiwan, SHL Medical is looking for a Client Engineering Tech Lead as part of the Information Communication Technology Service team. The responsibility of the Tech Lead comprises the management and maintenance of Microsoft Windows client infrastructure. The position cooperates closely with end users, vendors, IT, Security, and business stakeholders. Together with business users and system owners, the Tech Lead plans, proposes, and provisions client technical solutions that meet technical best practices and the company's business goals.

This role requires an energetic and self-motivated individual with excellent communication and organisational skills to work cross-functionally.

Main Responsibilities

1. Operational end point device delivery and management.

• Successful conduct Win11 rollout, deploy WI and lead L1/L2 members to achieve project milestone.
• Properly plan aged device replacement and endpoint device procurement plan.
• Properly plan and implement latest stable versions of global standard software applications as well as patching/update.
• Effectively manage and monitor endpoint devices using SCCM/Intune, including MFA, software, policy, and patch deployments, as well as BYOD management.

2. Well manage vendor and our internal supply chain communication.

3. Up-To-Date maintenance of both H/W and S/W, including optimization plan delivery.

4. Assist or design global client engineering process as well as optimization plan delivery.

5. Properly perform knowledge management with documentation and workshop.

6. Properly conduct ITSM ticket process.

• Update/rectify resolution for each ticket, especially from technical point of view.
• Comply with SLA regulation as P1/P2/P3/P4 priority.

7. Work closely together with the Information Security organisation to enhance and improve security setups for client infrastructures.

8. Strong organisational qualities to meet tight deadlines as well as coordinate, prioritise and communicate project status to all applicable parties.

9. Help to grow a healthy, collaborative engineering culture in line with the company values

10. Serve as an Individual Contributor.

11. Engage in bilingual communication on a daily basis.

Required Skills & Qualifications

1. Bachelor's degree, ideally in Computer Science or Information Systems.

2. 10+ Years of IT related experience in the following technologies:

• Microsoft Active Directory with Microsoft Entra ID hybrid-join enviornment.
• Microsoft SCCM/Intune, manage/deploy for large number of client devices (More than 5K).
• Microsoft Windows clients (7, 10, 11), use performance monitor or related tools to identify bottlenecks or resource issues, and analyze system performance accordingly.
• CLI or PowerShell scripts in automating operational processes.

3. Knowledge in meeting room as well as VoIP technologies (SIP, projector, TV, wireless presentation, AV, VC, room reservation terminaletc.)

4. Knowledge in Dell Technology, especially for Windows client configuration.

5. Knowledge in MFP management as well as printing resolution.

6. Microsoft 365 certified: Administrator Expert is preferred.

7. Cisco Networking certificate is a plus.

8. Good verbal and written communication in both English and Chinese are mandatory.

9. Excellent communicator in a cross-functional team.

10. A high level of autonomy in combination with a results-driven mindset.

We Offer

1. Modern working environment with state-of-the-art facilities and technologies.

2. Challenging assignments in a fast growing and innovative industry.

3. Position in a dynamic, international team of highly skilled professionals.

4. Various opportunities for personal and professional development within a global organization.