IT Support Executive

Key Responsibilities

Articulate requirements and assess detailed solutions options from a system perspective

Support solution design and contribute expertise and detailed knowledge to ensure high level design decisions are able to be delivered

Full conversion, creation, alignment, traceability and successful mapping requirements into functional and technical specifications

To ensure requirements are mapped and documented to functional and technical specifications for software development projects.

Contribute expertise in supporting the development of technical specification

Hands on technical development and implementation is required

Carry out incident supports for in-production systems and manage end user expectations.

Oversee and QA the development of all solution components ensuring this meets requirements and complies with all relevant standards

Contribute and follow standards and frameworks for development

Qualifications / Experience

Strong interpersonal skills; promoting healthy relationships and team dynamics with internal and external stakeholders

Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas

Experience in programming languages (such as C#, Java, Angular, Python, PL/SQL) and database platforms.

Experience in Agile delivery model is an added advantage

Good understanding of technology concepts, trends and capabilities

Effective verbal and written communication skill