Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The Retail Ops team is comprised of people that know a little bit about everything and a lot about most things within lululemon. We touch all aspects of the store operations, including making sure stores are seeing positive results that meet and exceed company goals. You are passionate about supporting our stores, and the best in the world at completing complex projects in record time by prioritizing, simplifying, aligning, communicating, SSC to store communication and global programs. In partnership with other store and SSC leaders, retail operations works on new initiatives that elevate and support the demands of running a store. Simply put, retail operations is responsible for making the complex simple and getting sh.t done.
A day in the life:
A Communications Lead within the APAC Operations Team who manages retail communication needs of different markets in Asia Pacific. This role acts as a cross-functional partner for all departments within the organization to support their day-to-day retail communication needs, and the guru of company intranet.
- Be the channel owner and the go-to partner for lululemon APAC's retail communications
- Support in building localized communications strategies to support the roll-out and implementation of regional projects/initiatives
- Copywriting content for retail communications to engage and inspire the audience
- Facilitate follow-up support and feedback collection on communication, projects and initiatives
- Collaborate and work cross-functionally with a wide array of partners (i.e. Products team, Community Manager, Operations Manager, Omni Manager, Regional Manager, and Training Manager) to provide store operational communications such as campaign, technology deployment, Products and Inventory management for individual market needs, act as gatekeeper to verify content from regional/global project owners
- End to end ownership of retail weekly enrolment calls from scheduling to translation, to dry runs, to facilitating
- Identify gaps and make recommendations to elevate the current way we are communicating, and strategize resources to improve communications experiences
- Create KPIs, monitor performance and support reporting of communications content
- Lead, coordinate and support internal engagement events/activities
- Support the implementation and ongoing support of the retail operations calendar, aligning activities from global operations and ensuring the alignment of department initiatives
Qualifications:
- 5+ years experience ideally within a retail communication environment
- Strong ability to work independently and cross-functionally
- Strong leadership capabilities and communication skills
- Attention to detail
- Resourceful and high level of initiative
- Strong retail and financial experience with an understanding of specialty store retailing
- Ability to produce, compile clear and compelling communication in a variety of formats
- Ability to organize, set clear priorities and manage multiple projects on tight deadlines
- Ability to work well as a cross functional partner and hold your peers accountable
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.
Beyond the Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
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Learn more about what it's like working for lululemon in our Asia-Pacific markets:
