Manager

Position: Technical Account Manager (Managed Service)

We are seeking a talented and dynamic Technical Account Manager to join our team and drive technical excellence in client engagements.

Responsibilities:

Client Relationship Management:

• Build and nurture strong relationships with clients, serving as the primary point of contact for technical inquiries and escalations.

Technical Advisory:

• Provide expert technical guidance and advice to clients on managed services solutions, ensuring alignment with their business objectives.

Solution Implementation:

• Oversee the successful deployment and integration of managed services solutions, working closely with clients and internal teams.

Proactive Monitoring:

• Monitor client environments, analyze performance metrics, and identify areas for optimization and improvement.

Issue Resolution:

• Troubleshoot technical issues, coordinate resolutions, and ensure timely problem resolution to meet service level agreements.

Account Planning:

• Develop account strategies, identify growth opportunities, and collaborate with sales teams to expand services within client accounts.

Training and Knowledge Transfer:

• Conduct training sessions for clients on new technologies, best practices, and system updates to enhance their understanding and utilization of managed services.

Performance Reporting:

Generate regular reports on service performance, key metrics, and client satisfaction levels, providing insights for continuous improvement.