The Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences. Our aim is to be widely recognized as the best luxury hotel group in the world, providing exceptional customer satisfaction in each of our hotels. The growth strategy of our Group is to successfully operate 10,000 rooms in major business centers and key leisure destinations around the world, whilst continuing to expand our presence globally.
The Hotel
Mandarin Oriental, Taipei, with a prime location in Taipei's most established business district, is poised to deliver a new era of luxury hospitality on opening. The hotel's 303 comfortable and luxurious rooms and suites, are elegantly designed with classic inspiration and contemporary touches, and are the most spacious in the city. Six restaurants and bars showcase innovative and superlative cuisine, while the spacious spa introduces the Group's awarding-winning spa concepts together with holistic signature treatments and a range of wellness programmes. In addition, the diverse meeting and event spaces bring a level of sophistication and elegance to any occasion.
Duties And Responsibilities
- To assist the Bar Manager and to oversee the smooth running of the bar
- To co-ordinate the opening and closing times and ensuring sufficient staff for both peak and low periods
- To conduct departmental orientation for all team members
- To encourage employee satisfaction and motivation
- To encourage staff retention and oversee staff development
- Daily control of inventory and beverages
- To maintain sufficient stock levels and to implementing check lists to ensure that all duties are carried out on a daily basis
- Provide leadership and support for all Bar colleagues
- Train, evaluate and schedule all Bar colleagues in accordance with the standards of the company policies and guidelines
- Ensure the profitability, efficiency and creativity in the Bar
- Develop and implement system for checking maintenance of tabletop supplies through staff side work duties
- To supervise the maintenance and cleanliness of the Bar at all time
- Assist the Bar Manager in planning menus, prices and promotional events for the Bar in order to maximize revenue generating opportunities
- Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans
- To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm
- To ensure that Mandarin Oriental, Taipei's grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care
- To oversee cashiering procedures and ensure correct billing
- To ensure that inventory levels are accurate and store requisitions are done on time
- Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details
- To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel
- Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable
- Ensure menu descriptions are up to date and distributed appropriately
- Perform any other reasonable duties as required by the Bar Manager from time to time
- To be occasionally involved in outside catering events and special in-house events
Requirements
- Degree or Higher National Diploma equivalent in Hospitality/Hotel/Food & Beverages
- Minimum 2 years experience working in a 5-star hotel environment preferred
- Chinese speaking is preferred
If you are interested in joining our team apply today!
