Network Support Engineer

Role & Responsibilities Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products Solves reported product and network problems of moderate to high complexityEffectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyse problems and identify solutions with a high level of customer satisfactionKeeps up-to-date with the latest technology trends/products in order to provide high quality support to customersWho You'll Work With You'll be joining our CX Technology Group, which will be a part of the CX India Theatre As part of the CX Support Services team you will have the opportunity to work with some of our largest customers across various domains, to support complex service requests, and develop automation & Innovation projects inhouse , within the security domain. Who You Are The Technical Consulting Engineer will have a working background in the Security domain.

Should have technical knowledge/experience of Working on features like:

Hands on experience on Email and Web Security, VPN, Firewall, AMP, AAA and Cisco Secure Firewall firepower 7.0

NAT, ALG, HA, IDS/IPSOr working on AAA technologies like RADIUS, TACACS, DOT1XOr working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients etc. Good understanding of Cisco VPN architecture and policies Good understanding of routing & switching concepts Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP Working knowledge of Wireshark Working knowledge of programming languages like Python Experience in working in a Customer support environment with excellent customer handling skills. Logical Problem-Solving approach and Analytical skills

Minimum Qualifications Bachelor's or Master's degree in engineering A minimum of 3-6 years of experience with Security Technologies preferably Cisco A minimum of 3 years of experience in Support environment with proven Troubleshooting experience in complex environments, Solid technical foundation in networking (CCNA or above) is required Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage Linux, VMware knowledge would be a plus Experience in working on Cisco Products - IOS/IOS-XE routers, ASA, FTD etc would be a plus Ability to communicate in English effectively both verbally and in writing; other languages would be a plus Passion and demonstrated ability to learn and work in a multicultural team environment Ability to drive, achieve goals with limited supervision We Are Cisco #WeAreCisco.