Operation Officer, Customer Communications

Responsibilities:

• Instantly respond to customer enquiries and comments received in Contact Centre via phone calls and iCSCs
• Support enquiries received by new channels such as LiveChat, app and social media
• Liaise with subject departments in preparation of lines-to-take and replies
• Update dedicated information handbook and database
• Categorize and prepare statistical analysis
• Support other customer service-related projects as needed
• Shift duties required (including overnight, weekends and public holidays)

Requirements:

• Degree holder with at least 1 year working experience preferably in airline or hospitality industry or customer service related field.
• Associate degree or higher diploma holder with at least 3 years or relevant working experience
• Fresh gradutes will also be considered
• Knowledge of contact centre and social media will be an advantage
• Team player with good communication and interpersonal skills
• Pleasant, presentable with strong customer service orientation
• Proficient in English, Cantonese and Putonghua