Support Terminals Duty Manager and Assistant Manager, Terminal Operation in monitoring real-time terminal operations in HKIA including airline operations, contractors services, Customs, Immigration and Quarantine formalities, licensees operations according to the prescribed standards to ensure delivery of quality services
Supervise service contractors / licensees performance to ensure quality services at prescribed standard and prepare reports for noncompliance cases
Respond to emergency / airport disruptions and carry out specific emergencies response for business recovery to maintain safe, secure and efficient operation and business environment for all airport users
Enforce AA Bylaws, conduct on scene investigation and prepare operation log, incident / accident reports
Coordinate, supervise events and work projects within HKIA in an organized manner
Required to work on shift duties
Requirements
Degree holder and fresh graduate are welcomed associate degree or higher diploma with minimum 2 years relevant work experience, or secondary education level with at least 4 years work experience will also be considered
Associate degree / higher diploma, or secondary education level with only 2 years work experience will be considered as Operation OfficerTrainee
Hands-on experience in customer service, airport operation or sizable transport facility is preferred
A team player with good communication and interpersonal skills
Competent PC skills in Word, Excel and PowerPoint
Proficiency in spoken and written English and Chinese, including Putonghua
