Job Summary
Reporting to the Director of Facilities Operations, the Operations and Maintenance (O&M) Contract Manager is responsible for the administrative oversight of operations service contracts. This position is also responsible for all aspects of service contracts for the operations and maintenance of the facilities, buildings, equipment, and grounds.
Primary Duties And Responsibilities
Essential Performance Requirements*
- Facilitates and manages the development and negotiation of service contracts for facility operations such as maintenance (mechanical, electrical, and plumbing systems), grounds (landscape and irrigation), and custodial (cleaning) services
- Administers service contract formation, creation, execution, and analysis to maximize operational and financial performance
- Engages with the Facilities Administration and Purchasing department in determining an appropriate procurement method for the respective contract
- Initiates service contract requisitions, reviews billing to ensure accurate recording and alignment with work performed; resolves billing issues
- Coordinates with facilities management on routine filed inspections and certifications to monitor the execution of contracted services
- Prepares recommendations and work requests for deficiency reports and facility improvements and assigns to the appropriate team or staff
- Maintains awareness of contract renewal and expiration dates; notifies stakeholders of the upcoming contract renewals for needs to revisit or renegotiate the contract terms
- Prepares budget recommendations for maintaining and updating facilities; budgets for contracted services
- Solicits feedback on service contractors performance; provides periodic reports, updates and records process improvement opportunities
- Gathers requirements from stakeholders when formulating contract deliverables
- Ensures conformance to state or local government regulatory and legal requirements
General Supervision and Management
- Provides leadership, direction and instruction on job assignments for direct reports
- Responsible for personnel management, evaluation, and development of assigned administrative and professional-level direct reports
- Directs and monitors outside contractors as it relates to all stages of facility services
- Ensures that support staff consistently provide positive and prompt responses to requests from user groups and facilities leadership
Service Excellence
- Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
- Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
- Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
- Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
- Supports the mission, values, goals, and principles of the College
Supervision
Works under the general supervision of Director of Facilities Operations
- Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications
- Bachelor's degree and five (5) years working experience related to the Essential Performance Requirements; or equivalent combination of education and working experience
- Two (2) years experience supervising (e.g., managing, evaluating the performance of others)
Preferred Qualifications
- Degree in facilities management, contracting, or related field
- Experience working in higher education
- Experience working with public procurement procedures and policies in higher education and the State of Texas
- Experience working in a Facilities Operations and Maintenance office or related professional environment
- Current certification from the State of Texas as a Certified Contracts Manager
Knowledge, Skills and Abilities
- Knowledge of facilities operations, maintenance services, and products
- Knowledge of procurement procedures and standards in a public higher education environment
- Skilled in organization with detailed accuracy
- Skilled in excellent oral and written communication
- Skilled in excellent customer service and interpersonal skills with diverse populations
- Skilled in using Project Management and Work Order Management applications and enterprise systems, including word processing, spreadsheet, database, and presentation software
- Ability to identify facilities service needs, develop procurement documents, negotiate contracts, and oversee service work
- Ability to work effectively in a collaborative environment and a setting that is diverse and urban
- Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied and unpredictable in scope and volume
- Ability to analyze data and provide sound recommendations based on policy, procedure practice, and existing regulations
- Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables
Physical Demands and Work Environment
Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Special Instructions Summary Posted 02/02/2024
