Support the Solution Lead to collaborate with Functional Team, SI and Technical Team to deliver the expected business outcomes
Formulate user stories to move the solution delivery forward
Incorporate functional/business/stakeholder requirements and formulate user stories
Define and document scope of business requirements of the new solution and translate them into functional/technical requirements and documentations
Ensure that requirements map to the real business needs and are approved by all relevant stakeholders
Collaborate with Functional and SI to shape out end-to-end business process and business requirements for out-of-the-box solution design
Identify interdependencies between end-to-end business process and user stories are connected and set up effectively
Work with Functional and SI to manage risk and take pivotal role on solution design, development, testing, training, UAT, data migration and cutover activities
Requirements
4-6 years of experience professional experience in IT/system/business analyst or similar position
Good business knowledge and understanding in Lead Management, Customer Cloud Service, Cross Channel Coordination, Customer Care, Billing, and Advanced Metering
Experience and good knowledge in large scale ERP/Digital/IT delivery in cloud environment
Cross-functional workstream collaboration and solution delivery experience
